1.0 When will your orders be shipped?
We will usually ship your order with 24 hours of your order. On very rare occasions we may run out of stock. In this case, we will advise you as soon as possible.
2.0 How do we ship?
For New Zealand customers goods are shipped via courier.Courier costs are variable and will depend on items ordered. For example a small carton weighing up to 3kg will cost about $6.50 and a larger carton between 3-5kg would be around $10.00. For International customers, we can send product via DHL or other methods. Please contact us for more information.
3.0 How long will it take?
We will do our best to get the goods to you within 3 working days Nationwide. If you have not received your goods by then, please contact us. For overseas customers and estimate of time will be provided depending on the mode of transport.
4.0 What to do if you receive damaged goods or only partial order
If your goods have arrived damaged or othere are bits missing, please notify us immediately to ensure that we can make it right for you.
Goods can only be returned if the items are unopened and are in pristine condition. Monetary refunds are not offered, but we can provide you with a credit to allow you to purchase some other items of the same value from this store.
We do not have to provide a refund for purchases which you have changed your mind about. Therefore we suggest that you make your purchase with care and contact us if you have any questions before the purchase.
Where the goods are faulty we will replace them as per warranty. In this case, please obtain a Return Authorisation from us before you send the goods.
6.0 Our contact details
You can contact us at the following address:DTV Solutions Limited
162 Main Road